Client Solutions Manager

What You’ll Do:

This role will include but not be limited to the following responsibilities:

Business Development

• Conduct market research to identify customer needs & selling opportunities for CB services & products.
• Prospect, acquire, and develop leads through various sales channels, including cold calling, networking, and referrals. cooperating with all CB programme teams in the region and India.
• Identify strategic business initiatives such as partnerships, business expansions, and community engagements to enhance organisation's visibility in partnership with the Extended Leadership Team, and support teams in generating leads independently.
• Negotiate terms, pricing, and contracts with clients to secure profitable deals for CB.
• Stay current on industry trends, competitor activities & customer feedback to identify improvement opportunities

Client Solutions

• Provide insights from clients and stakeholders to support internal teams in converting client requirements into proposals, deliverables, redesigns, revisions, and calibrations based on needs, feedback, and engagement.
• Build and maintain ongoing relationships with clients.​

Relationship Management

• Communicate proactively with programme teams and clients to identify cross-selling and up-selling opportunities across CB functions.
• Serve as the first point of contact for new business and client engagements.
• Ensure consistency among teams and make recommendations on the best practice around client relationship management approach.
• Represent the company at exhibitions and conferences.
• Network with companies to promote CBL’s work.

Process Management

• Design & manage the internal business model for BD engagement with cross-functional teams to align efforts and maximise sales opportunities.
• Coordinate with programme teams to ensure timely deal closure and client satisfaction.
• Collaborate with the Business Operations Manager to optimise CRM usage, ensuring leads are updated, feedback is collated, and client touchpoints are managed.

Fundraising and Government Liaison

• Identify alternative funding opportunities and grant sources to secure additional resources.
• Collaborate with internal teams – Marcomm & Project Team, to prepare funding proposals/ representations.

Client Onboarding

• Oversee the initial onboarding process (i.e. procurement system, etc.) for sizable clients with support from the Operations team.

Other Responsibilities

• Deliver key Community Business Programmes and workshops as required.
• Provide updates on key consumer trends to the management team.

What You Bring:

Basic Requirements

• Sales and/or business development experience to identify leads and opportunities, build and develop client relationships and close deals especially with corporate clients.
• Ability to work in a client-facing consultative capacity to be able to create proposals that suit clients' needs.
• Understanding of DE&I principles particularly within the Asian corporate context.
• Self-motivated & capable of performing under a dynamic and multicultural environment.
• Strong English communication skills – oral, written and presentation. 
• Experience in facilitation and public speaking.
• Proficiency in various tools and platforms for effective online delivery (Zoom, Miro, etc.)
• Proficiency in Office 365/ Fluency in written and spoken English language.

Preferred Requirements

• Relevant qualification, certification or courses in DE&I, HR or related fields.
• Having a strong network of contacts in both the corporate and community sector.
• Experience in DE&I or HR Consulting.
• Understanding non-profit sector and Diversity & Inclusion market.
• Experience in working for a sizable corporation/ organisation with stakeholders at all levels.

How to Apply:  

Send your CV and cover letter, including your expected salary, to hr@communitybusiness.org. Please note that only shortlisted candidates will be contacted for an interview.

At Community Business, we believe in equal opportunities for all and are committed to fostering a diverse and inclusive work environment. 

Ready to be a driving force for change? Join us in shaping a more inclusive tomorrow —apply today!